V98 takes the protection of every member's personal data seriously. This Privacy Policy clearly explains the types of data we collect, how it is used, and the measures we take to keep your information safe and protected.
When you register and use the v98 platform, we collect several categories of information to enable us to provide a secure and quality service. The data we collect falls into two main categories:
Information you provide directly:
Automatically collected information:
The data we collect is used solely for platform operations and service improvement. Below are the detailed purposes for which your data is used:
| Purpose of Use | Types of Data Used |
|---|---|
| Identity verification (KYC) | Name, ID number, date of birth, document images |
| Deposit & withdrawal processing | Banking details, transaction records |
| Account security | IP address, session data, login records |
| Customer support | Email, phone number, account history |
| Legal compliance & anti-money laundering | Transaction records, identification information |
| Platform improvements | Anonymised usage data, analytics |
| Promotional communications (where permitted) | Email, phone number |
V98 will not use your data for third-party advertising purposes or sell your personal information to any other company. You may opt out of receiving promotional communications at any time through your account settings.
V98 does not sell or rent your personal data to any party. However, in certain situations, we may need to share information with the following parties:
All third parties we work with are required to comply with strict data protection standards and are not permitted to use your data for any purpose beyond the scope of their agreement with v98.
Protecting your personal data is v98's highest priority. We implement multiple layers of technical and organisational security to prevent unauthorised access, data loss, or misuse:
The v98 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The types of cookies we use include:
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality of the v98 platform.
V98 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. The following are our data retention period guidelines:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As a v98 platform member, you hold the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data.
You may request the deletion of your data, subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict how we process your data.
To exercise any of the rights above, please contact our customer support team. We will process your request within 30 days of receipt.
The v98 platform is intended exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Our registration process requires age verification and official identification documents. Should we discover that information from an underage individual has been collected inadvertently, we will take immediate action to delete that data and close the relevant account.
V98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements, or other operational reasons.
Any material changes to this Privacy Policy will be communicated to you through:
Your continued use of the v98 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.
You may contact the v98 Data Privacy Officer through the following channels:
We do more than comply with the law — we genuinely prioritise your privacy in every technical and operational decision we make.
All communications between your device and the v98 platform are protected by 256-bit SSL encryption. Your data cannot be read by any third party while in transit, giving you complete peace of mind every time you log in.
Our identity verification process uses trusted document verification technology. Your documents are stored in a protected environment and used solely for age and identity verification purposes.
V98 has never and will never sell, rent, or permit the use of your personal data for third-party advertising purposes. Your data belongs to you, and we respect that privacy fully.
Our active monitoring system operates around the clock to detect any suspicious activity on your account. Security notifications are sent immediately whenever an unusual access attempt is detected.
The v98 Privacy Policy is built on the requirements of the Malaysia Personal Data Protection Act (PDPA) and international data protection standards. We conduct regular compliance reviews to ensure our practices remain up to date.
Through your v98 account settings, you can manage your communication preferences, request a copy of your data, or submit a data deletion request with ease — no complicated procedures, no unnecessary questions.
Your personal data is protected at every step. Register your account today and enjoy a safe, fair, and enjoyable gaming experience on the v98 platform, trusted by thousands of members across Malaysia.